Bakery & custom cakes
Help customers explore your catalogue, share a custom-order brief and ask about pickup or delivery.
Multichannel AI assistant for business
Less repetitive work. More time for customers.
Prices, stock, opening hours—your team answers the same questions every day. Sincerra helps handle routine enquiries and guide orders on WhatsApp or web chat, so your people can focus where they’re needed.
Start with the repeat work. See what AI can handle before adding more support staff.
Meet customers where they are
- Web chat
- More through integration
Sincerra / web chat Simulated conversation · sample data
02 / Sincerra checks
- Remaining class seats — 2 left
- Class schedule
- Published class price
Source: sample class records
Verified before send
- Price
- Stock
- Capacity
- Payment
Answers your business can stand behind
Every price is a promise.
A wrong price or an unavailable booking can undo a good conversation. Sincerra checks those details against your records before replying, and brings in your team when a fact needs checking.
- 01
Customer asks
- 02
Understands what they need
- 03
Checks your business records
- 04
Verified reply, or handover
If Sincerra cannot verify an important fact, it hands the conversation to your team instead of guessing.
Verified before send
Prices, dates, stock, class seats and payment amounts must match your records. If an important detail cannot be verified, the reply is held for your team. Custom quotes stay in your hands: your team sends them, unless you let Sincerra send the ones your price list and rules can prove.
Explore a conversation
Some answers need data. Others need your team.
Choose a scenario. Watch Sincerra check a class booking or pass a custom quote to your team.
Checked facts. A team you can turn to.
Sincerra
Simulated conversation · sample data
Hello, welcome to Sample Bakery. How can we help you today?10:42
- See menu
- Classes
- Talk to our team
Can I order a 2 kg custom cake for Saturday?10:42
Checks before replying
- Saturday opening hours checked
- Three-day notice requirement met
- Custom price — team quote required
We’re open on Saturday, and the three-day notice requirement is met. I’ll connect you with our team for a quote on your custom design.10:42
✓ Opening date verified✓ Lead time verified↗ Price handed to your team
Illustrative conversations using sample data. Custom-order and wedding quotes are handled by your team.
Inside the product
What your customers and your team see.
Real screens from our pilot with a bakery. We changed the shop name and the customer names. Every reply is the product’s own.
Real product screens · shop and customer names changed
- Your customer
A menu to tap
Customers choose what they need from your own menu, without typing.
- Your customer
Custom orders, read back
The assistant collects the details of a custom order and reads them back before your team quotes.
- Your customer
Order and pay in the chat
For ready products, the assistant confirms the order and sends a payment link.
- Your team
Your day on one screen
The dashboard shows who waits for a reply, which orders are open and which payments to check.
- Your team
Catch up before you reply
Before you take over, an AI summary shows what the customer asked, with a link to each original message.
What Sincerra does for your shop
- Guides customers through your menu, with pictures and buttons.
- Takes ready-stock orders and sends a payment link.
- Collects custom-order briefs and hands them to your team.
- Checks prices, stock and payment amounts against your records before it replies.
- Gives your team a dashboard and an inbox to take over any chat.
- Speaks Indonesian and English, in your shop’s voice.
We show the full workflow in a demo.
A better channel strategy
A familiar hello. A new place to continue.
Keep the WhatsApp number your customers know. Invite them to continue in web chat when they need more help, with your team available along the way.
Simulated conversation · sample data
- 01
WhatsApp
Customer Hi, I’d like to ask about a cake for Saturday.
A customer says hello on WhatsApp, as they always do.
- 02
Link to web chat
Your team Let’s continue in our web chat, where the menu is easier to browse.
Open web chatA staff member creates a web chat link in the inbox and shares it with the customer.
- 03
Assistant in web chat
Assistant Hello, welcome to Sample Bakery. How can we help you today?
See menuClassesTalk to our teamSincerra greets the customer in your shop’s voice. Quick replies help them browse the menu, ask about a class or reach your team.
- 04
Your team
Your team I’ll take it from here.
When a customer asks for a person or a detail needs checking, your team takes over with the web chat history available.
WhatsApp and web chat stay separate threads; histories are not merged.
Where your team could use a hand
Start with one recurring task. During a pilot, review what the assistant handles and what still needs your team.
- 01
The same questions, every day
Let the assistant answer from your approved FAQs and catalogue, so staff spend less of their day repeating prices, opening hours and product details.
- 02
More chats. A busy team.
Give routine enquiries to the assistant first. Your team can step in for custom requests and conversations that need a personal touch.
- 03
Too much back-and-forth to book
Help customers check schedules, available seats and prices in the conversation, with fewer routine checks left for your staff.
In pilot · Sincerra runs in a pilot with a bakery. We publish no results until the pilot is measured.
Who it’s for
Built for businesses where customers ask before they buy.
Classes & events
Guide customers from class schedules and available seats to registration and payment.
Beauty & wellness
Planned workflows for service enquiries and appointment requests. Not yet built.
Tours & activities
Planned workflows for package enquiries and guest details. Not yet built.
Indicative pricing
Start with the work taking up your team’s day.
Choose the support you need: routine questions, orders and bookings, or a workflow across locations. We’ll agree what to automate, what stays with your team and what it costs.
01
Starter
IDR 1.5m/ month
For teams answering the same product and service questions every day.
- Handle repeat questions with approved FAQs and catalogue data
- Check transaction facts before replies go out
- Let your staff take over from their inbox
- Start on one agreed messaging channel
02For orders & bookings
Growth
IDR 3m/ month
For teams spending too much time checking schedules and guiding orders or deposits.
- Everything in Starter
- Help customers check availability and book
- Guide customers through deposits and payment steps
- Connect the business systems agreed in scope
03
Business
IDR 5m+/ month
For operations with several locations or more complex integrations.
- Multi-outlet scope, subject to assessment
- Advanced integrations and custom workflows
- Reporting on agreed definitions
- Priority support, as contracted
Indicative monthly pricing. Setup, usage limits, integrations and activation are agreed before you start. Meta and other third-party fees are charged separately; any additional hosting or AI costs are specified in your proposal.
FAQ
Before we talk.
01Can this help us grow without immediately hiring more support staff?
Sincerra is designed to take routine questions and order enquiries off your team’s plate. Start with a pilot, then review which conversations the assistant can handle and which need a person. That gives you a basis for deciding whether to automate more, adjust the workflow or add staff as demand grows.
02How is this different from a normal AI chatbot?
Sincerra combines AI conversation with business tools to help customers explore products and bookings. It checks transaction details against your records and hands over to your team when it cannot support an answer.
03What happens if the AI cannot verify an answer?
It asks for clarification, or it hands the conversation to your team. It does not invent a price, an availability or a payment status.
04Does every conversation need to move to web chat?
No. Your team decides when to share a link. Web chat is useful for longer questions, browsing and bookings. Messages exchanged entirely in web chat carry no Meta messaging fee, although platform, hosting and AI costs still apply.
05What data do I need to get started?
Start with your FAQs, catalogue and current prices. For bookings, we also need schedules, capacity and advance-notice rules. We’ll review these together and agree which systems need connecting.
06How are payments verified?
Payment-provider confirmations have been tested in a sandbox. Bank-transfer matching is built but unreleased and requires a staff member to verify the bank record first. A screenshot alone does not mark an order as paid.
07Can I add Instagram or another channel later?
Yes, additional channels can be scoped as integrations. Availability depends on the platform, your account and provider approval. WhatsApp and web chat currently keep separate conversation histories.
08Can my team take over?
Yes. Human handoff is in every plan. A staff member claims the conversation, replies, and resumes the assistant when it suits them.
09Is Sincerra live today?
Sincerra runs in a pilot with a bakery, on WhatsApp and web chat. We publish no results until the pilot is measured. For each new business, we agree setup, testing and a launch plan before activation.
AI support for your team
Ready to ease your team’s workload?
Tell us where customer chats take the most time. We’ll help you find a practical starting point for AI, with a clear scope, cost and role for your team.
01
Bring the questions your team answers every day.
We’ll map the repeat work, identify what AI can help with and discuss the data and channels needed for a pilot.
The on-page demo uses sample data. Contact us on WhatsApp to discuss your business; a public live trial is not yet available.